Privacy Policy

Effective date: 08/26/2026
Last updated: 08/26/2026

Empire Magnetics, Inc. (“Empire Magnetics,” “we,” “us” or “our”) respects the privacy of visitors to our website, customers, prospective customers, suppliers, distributors and other business contacts.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information in connection with empiremagnetics.com and related communications and business activities.

1. Who We Are

Empire Magnetics, Inc. designs and supplies specialty motors, motor systems and related products for applications and environments in which ordinary motors may be unsuitable.

Our contact information is:

Empire Magnetics, Inc.
5830 Commerce Blvd.
Rohnert Park, CA 94928 USA

Telephone: +1 (707) 584-2801
General and sales enquiries: sales@empiremagnetics.com
Support and service enquiries: service@empiremagnetics.com

2. Scope of This Policy

This Privacy Policy applies to personal information that we collect through:

• our website;
• quotation, sales and support enquiries;
• customer, supplier and distributor relationships;
• email, telephone and other business communications;
• website accounts or restricted resources, if offered;
• trade shows and other business interactions; and
• other activities that link to or reference this Privacy Policy.

It does not apply to websites, services or platforms operated independently by third parties. Their own privacy policies govern their handling of personal information.

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Information You Provide

We may collect:

• your name;
• business email address;
• telephone number;
• postal or shipping address;
• company, organisation, department and job title;
• account login information, where an online account is available;
• product, quotation, purchasing, shipping and service information;
• payment and billing-related information;
• information contained in enquiries, requests, correspondence and support communications;
• product requirements and ordinary technical information that you choose to provide;
• distributor, supplier or other business-partner information; and
• any other information you voluntarily provide to us.

Please do not submit Social Security numbers, government identification numbers, personal financial account credentials, health information or other unnecessary sensitive personal information through our website or ordinary email.

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect information such as:

• IP address;
• browser type and version;
• device and operating-system information;
• referring and exit pages;
• pages viewed and links selected;
• date and time of access;
• approximate location inferred from an IP address;
• website diagnostic and security information; and
• cookie or similar-technology identifiers.

Information From Other Sources

We may receive business contact and transaction information from:

• distributors and sales representatives;
• suppliers and service providers;
• customers and prospective customers;
• publicly available business sources;
• government procurement systems; and
• other organisations involved in a transaction or business relationship.

4. How We Use Personal Information

We may use personal information to:

• respond to enquiries and requests;
• prepare quotations and discuss product requirements;
• process and fulfil orders;
• provide customer service, product support, repairs and warranty services;
• communicate about orders, accounts, projects and business relationships;
• manage customer, supplier, distributor and representative relationships;
• provide requested technical resources;
• operate, maintain, secure and improve our website;
• analyse website performance and diagnose technical problems;
• protect against fraud, misuse, unauthorised access and security incidents;
• maintain business, accounting, quality-control and compliance records;
• comply with legal, regulatory, tax, contractual, government-procurement, export-control and national-security obligations;
• establish, exercise or defend legal claims;
• send relevant product or company communications where permitted by law; and
• carry out other purposes disclosed when information is collected.

Where required, we will obtain consent before using personal information for a materially different purpose.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small data files stored on a browser or device. They may be used to maintain website functionality, remember preferences, understand website usage, improve performance and support security.

We may use the following categories:

Strictly Necessary Cookies

These cookies support essential website functions, security and network management. The website may not function properly without them.

Preference Cookies

These cookies remember selections or settings to improve a visitor’s experience.

Analytics Cookies

If enabled, analytics cookies help us understand how visitors use the website, which pages are visited and whether technical errors occur.

Advertising or Social-Media Technologies

We and our third-party partners may use certain technologies for advertising, social-media integration or measurement. Further information about the providers, purposes and available choices appears in our [Cookie Settings/Cookie Notice].

You can control cookies through the cookie settings displayed on our website, where available, and through your browser settings. Blocking cookies may affect certain website features.

6. Marketing Communications

We may send product, service or company information to customers, prospective customers and other business contacts where permitted by applicable law.

You may opt out of marketing emails by using the unsubscribe method included in the message or by contacting us at sales@empiremagnetics.com.

Even after opting out of marketing, we may continue to send non-promotional communications concerning quotations, orders, support requests, warranties, accounts, legal notices or an existing business relationship.

7. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

• website hosting, infrastructure and cybersecurity providers;
• email, communications and customer-management providers;
• analytics and website-support providers;
• payment, accounting, shipping and fulfilment providers;
• distributors, sales representatives and business partners involved in responding to a request or completing a transaction;
• professional advisers, including attorneys, accountants, auditors and insurers;
• government agencies, regulators, courts or law-enforcement authorities;
• parties involved in a merger, financing, reorganisation, sale of assets or similar business transaction; and
• other recipients with your direction or consent.

Service providers are authorised to process information only for contracted purposes and subject to appropriate obligations, where required.

8. Sale, Sharing and Targeted Advertising

We do not sell personal information for money.

[Select and retain only the accurate statement following a website and vendor audit:]

• We do not sell or share personal information as those terms are defined under applicable US state privacy laws, and we do not process personal information for targeted advertising.

9. Legal Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary to:

• comply with applicable law, regulation, subpoena, court order or lawful government request;
• satisfy government-contracting, procurement, audit or reporting requirements;
• comply with applicable export-control, sanctions or national-security requirements;
• investigate fraud, security incidents or unlawful activity;
• protect the rights, property, safety or security of Empire Magnetics, our customers, website users or others;
• enforce our agreements and policies; or
• establish, exercise or defend legal claims.

10. Export-Controlled and Restricted Technical Data

Empire Magnetics is registered under the International Traffic in Arms Regulations.

Do not submit ITAR-controlled technical data, export-controlled information, classified information, controlled unclassified information or other restricted government or defence information through a general website form or ordinary, unsecured email unless Empire Magnetics has expressly authorised that transmission method.

Contact us before sending potentially controlled information so that an appropriate and authorised communications process can be established.

Registration under ITAR does not constitute an endorsement or certification by the US Government.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• respond to enquiries and provide requested services;
• administer customer, supplier and distributor relationships;
• complete transactions and provide warranty or support services;
• satisfy contractual, accounting, tax, quality-control, export-control, government-contracting and recordkeeping obligations;
• maintain security and fraud-prevention records; and
• establish, exercise or defend legal claims.

Retention periods vary according to the type of information, the nature of the relationship and applicable legal or contractual requirements. We may retain deidentified or aggregated information where it can no longer reasonably be associated with an individual.

12. Information Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information against accidental loss and unauthorised access, use, alteration or disclosure.

However, no website, network, storage system or method of electronic transmission can be guaranteed to be completely secure. You should use care when transmitting confidential or sensitive information electronically.

13. International Processing

Empire Magnetics is located in the United States. Personal information may be processed in the United States and in other countries where our service providers or business partners operate.

Privacy and data-protection laws in those countries may differ from the laws where you live. Where required by applicable law, we use appropriate measures for international transfers of personal information.

14. Your Privacy Rights and Choices

Depending on where you reside and subject to applicable exemptions, you may have the right to:

• confirm whether we process your personal information;
• request access to personal information we maintain about you;
• request correction of inaccurate information;
• request deletion of certain information;
• obtain a portable copy of certain information;
• opt out of the sale or sharing of personal information;
• opt out of targeted advertising or certain profiling;
• limit certain uses of sensitive personal information;
• withdraw consent where processing is based on consent;
• appeal a decision concerning a privacy request; and
• receive equal service and pricing without unlawful discrimination for exercising a privacy right.

These rights are not absolute. For example, we may need to retain information to complete a transaction, comply with legal obligations, protect security, preserve legal claims or exercise another legally permitted exception.

To submit a request, contact us at:

Email: [rick@empiremagnetics.com or another monitored address]
Postal address: Empire Magnetics, Inc., 5830 Commerce Blvd., Rohnert Park, CA 94928 USA
Telephone: +1 (707) 584-2801

Please describe your request and the state or country in which you reside. We may need to verify your identity before completing certain requests. We will use information submitted for verification only to process and document the request.

Where permitted, an authorised agent may submit a request on your behalf. We may request evidence of the agent’s authority and may ask you to verify your identity directly.

To appeal a decision concerning a request, reply to our response with the subject line “Privacy Request Appeal” and explain the basis of your appeal.

15. California Privacy Information

If Empire Magnetics is subject to the California Consumer Privacy Act, as amended, California residents may have the rights described above.

For each category of personal information collected, the categories of sources, business or commercial purposes and categories of recipients are described in Sections 3 through 8 of this Privacy Policy.

During the preceding 12 months, we have not sold personal information.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

California residents may exercise applicable rights by using the request methods in Section 14.

16. Do Not Track and Opt-Out Preference Signals

Some browsers offer “Do Not Track” settings. Because there is no uniform industry standard governing all Do Not Track signals, our website may not respond to those signals.

We do not presently engage in activities requiring an opt-out preference signal.

17. Children’s Privacy

Our website and services are intended for business and professional audiences and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

18. Third-Party Websites and Social Media

Our website may contain links to third-party websites or social-media platforms. We do not control those services and are not responsible for their privacy, security or content.

Visiting a third-party service is subject to that service’s own terms and privacy policy.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal obligations.

When we make changes, we will update the “Last updated” date. If changes materially affect how we use personal information, we will provide additional notice where required by law.

20. Contact Us

Questions, concerns and privacy requests may be directed to:

Empire Magnetics, Inc.
Attention: Privacy
5830 Commerce Blvd.
Rohnert Park, CA 94928 USA

Email: [privacy@empiremagnetics.com]
Telephone: +1 (707) 584-2801